Privacy Policy
Wise and Wiser DME LLC ("Wise DME," "we," "us," or "our") respects your privacy. This page has two parts: (A) our Website Privacy Policy, and (B) our HIPAA Notice of Privacy Practices describing how we protect your health information.
A. Website Privacy Policy
Information We Collect
- Information you give us: your name, phone, email, and any details you share when you call, email, submit a form, or visit our location.
- Usage data: standard, non-identifying website analytics such as pages viewed and approximate region.
How We Use It
To respond to your inquiries, provide equipment and service, follow up on orders, and operate and improve our business. We do not sell your personal information.
Sharing
We share information only with service providers who help us operate (such as hosting, email, and, where applicable, billing and shipping partners), and where required by law. Health information is handled under the HIPAA Notice below.
Cookies & Security
We use only essential cookies needed for the website to function. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.
B. HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Commitment
As a durable medical equipment supplier that handles protected health information ("PHI"), Wise DME is committed to protecting your health information and complying with the Health Insurance Portability and Accountability Act (HIPAA).
How We May Use and Disclose Your Health Information
- Treatment: to coordinate and provide equipment with your physicians, caregivers, and other providers.
- Payment: to bill and obtain payment for equipment and services, including verifying coverage and, where applicable, billing insurers.
- Health care operations: for quality, training, accreditation, and routine business operations.
- As required or permitted by law: for example, public-health activities or to comply with legal process.
Other uses and disclosures will be made only with your written authorization, which you may revoke at any time.
Your Rights
- Inspect and obtain a copy of your health information.
- Request a correction or amendment to your information.
- Request an accounting of certain disclosures we have made.
- Request restrictions on certain uses and disclosures.
- Request to receive communications in a confidential manner or at an alternate location.
- Receive a paper copy of this notice.
- Be notified following a breach of your unsecured health information.
Our Duties
We are required by law to maintain the privacy of your health information, provide this notice of our duties and privacy practices, and follow the terms of the notice currently in effect.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us using the contact below, or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.
Contact — Privacy Officer
Wise and Wiser DME LLC, Attn: Privacy Officer · 1380 Forest Park Cir, Ste 130-W, Lafayette, CO 80026
support@wisedme.com · (720) 677-9269