Billing & Returns Policy
This policy explains how billing, payment, and returns work at Wise and Wiser DME LLC ("Wise DME," "we," "us," or "our"). It is intended to be clear and fair, and to reflect how a durable medical equipment supplier is required to operate.
1. Payment & Billing
We currently operate on a private-pay (self-pay) basis. Payment is due at the time of sale or delivery unless we agree otherwise in writing. We provide clear pricing before you purchase, so there are no surprises.
Insurance billing is coming. As our payer enrollment and accreditation are completed, we will offer billing to Colorado Medicaid, Medicare, and private insurers. When that is available, we will verify your coverage and explain your estimated out-of-pocket responsibility before we bill — you will always know what to expect.
2. Your Financial Responsibility
You are responsible for the agreed price of equipment and services. Once insurance billing is active, you will be responsible for any deductibles, copays, coinsurance, and non-covered amounts, which we will explain in advance.
3. Returns & Exchanges
Because we supply medical equipment, returns follow health-and-safety rules:
- Unused & unopened items in original packaging may be returned for a refund or exchange within 14 days of purchase, with proof of purchase. A reasonable restocking fee may apply.
- For health and safety, certain items are non-returnable once opened or used — including bathroom-safety, personal-care, respiratory, and any item that contacts the body — except when the item is defective.
- Special-order and prescription items may be non-returnable, as noted at the time of order.
4. Defective or Damaged Equipment
If an item arrives defective or is damaged, contact us promptly. We will arrange a repair, exchange, or refund as appropriate, and help facilitate any applicable manufacturer warranty.
5. Manufacturer Warranties
Equipment is covered by the manufacturer's warranty where one applies. We will help you file a warranty claim if a covered issue arises.
6. Cancellations
Standard orders may be cancelled before delivery. Special orders may be cancelled before they are placed with our supplier; once placed, special orders may not be cancellable.
7. How to Start a Return or Request Help
Email support@wisedme.com or call (720) 677-9269 with your name and proof of purchase. We typically respond within one business day.
8. Contact Us
Wise and Wiser DME LLC · 1380 Forest Park Cir, Ste 130-W, Lafayette, CO 80026
support@wisedme.com · (720) 677-9269